KeyBank - Commercial Lines Client Account Manager II

Job Description

ABOUT KEY: 

KeyCorp’s roots trace back 190 years to Albany, New York. Headquartered in Cleveland, Ohio, Key is one of the nation’s largest bank-based financial services companies with assets of approximately $101 billion as of June 30, 2016. The acquisition of First Niagara Financial Group, which became effective on August 1, 2016, is expected to add assets of approximately $40 billion, based on June 30, 2016 balances. Key provides deposit, lending, cash management and investment services to individuals and small and mid-sized businesses in 15 states under the name KeyBank National Association and First Niagara Bank, National Association, through a network of more than 1,200 branches and more than 1,500 ATMs. Key also provides a broad range of sophisticated corporate and investment banking products, such as merger and acquisition advice, public and private debt and equity, syndications and derivatives to middle market companies in selected industries throughout the United States under the KeyBanc Capital Markets trade name.

ABOUT THE BUSINESS: 

Key Community Bank serves individuals and small to midsized businesses from Maine to Alaska through our 15-state network of over 1,200 branches, 1,500 ATMs, telephone banking and robust online and mobile platforms. KeyBank’s Consumer/Business Banking segment provides consumers and small business owners with straightforward banking solutions and personal finance expertise that helps them make confident financial decisions today and plan for tomorrow. Key Private Bank offers wealth planning that follows a consistent, disciplined approach guided by objective advice based on each unique situation. KeyBank Commercial Bank offers midsize business financial services that drive growth and profitability and help business owners identify new opportunities with products and services including deposit, cash management, investment services, commercial lending, equipment leasing, and asset-based lending.

Minimum Qualifications

  • College education or at least three years of equivalent insurance experience.
  • Knowledge of insurance products and usages and commitment to complete educational requirements including Pictorial, IIA, CISR, or CPCU courses.
  • Property Casualty licensed required within six months of hire date.
  • Knowledge of insurance markets, rating procedures, coverage's, and industry operations to effectively manage, maintain, and write assigned client and prospect.
  • Ability to add, subtract, multiply and divide whole numbers, and to accurately perform simple calculations involving decimals and fractions.
  • Ability to utilize computer and understand functionality. Consistently increasing knowledge of available technology and amending work patterns to maximize efficiency.
  • Knowledge and ability to perform technical tasks to expedite client service.
  • High degree of self-discipline and motivation.
  • Possess skills of persuasion and negotiation.
  • Satisfactory completion of agency testing requirements.
  • Understanding of special coverage's and service needs of assigned clients that require specialized knowledge for contract review, specification review, specialized coverage's etc. (for example contractors-including but not limited to OCP's, Railroad Protective Liability policies, NYS Department of Transportation requirements, Builders' Risk and Installation coverage's and project insurance specification review and analysis).
  • Must maintain a valid driver's license, or have transportation available when needed to be able to leave for calls, meetings and/or visits.

Overview

Develop a strong relationship with the client and the Key Insurance and Benefits sales team as their primary contact in order to enhance the agency's relationship with client. Be responsible for analyzing current insurance program, offer alternative options and present to the client. Be a role model for the KeyBank culture and a resource for its members. Be personally accountable for supporting goals and initiatives.

Key Responsibilities

  • Assume overall responsibility of client relationship, account retention and developing comprehensive risk management solutions.
  • Work independently to inform and educate clients about policy coverage, changes, exclusion, and insurance coverage needs.
  • Gather renewal data and additional coverage information according to timeline set forth in procedures. Work with Sales Team to create timely renewal strategy.
  • Negotiates renewals and new line of coverage's with appropriate insurance carriers understanding the underwriting requirements for each carrier being approached.
  • Assists in design of, or independently designs, insurance programs for clients. Meet and present such designs and recommendations to other account team members and/or clients
  • Visit clients independently, or in conjunction with other account team members, as needed to maintain knowledge of the client's operations, and establish a working relationship.
  • Prepares and deliver coverage analysis (proposal) for client presentations.
  • Overall coordination of service agreements (Stewardship and Service Plans) meeting agreed upon deadlines.
  • Keeps abreast of both insurance and client industry changes, communicate changes to client and team members.
  • Educate and onboard client online resources
  • Refers current and prospective clients to appropriate divisions.
  • Promote the Key culture & client experience.
  • Must adhere to pertinent laws, regulations, KeyBank's Compliance Policy and external compliance requirements.

FLSA STATUS: 

Exempt

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to engaging a diverse workforce and sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Contact Information: 
http://careers.key.com/job/Commercial-Lines-Client-Account-Manager-II/J3L0KH65NRFVRM0WQK0